Training videos, Q&A and Troubleshooting

On this page you will find training videos, answers to the most frequently asked questions and  troubleshooting section in case of an error occurs.  
If you do not find what you are looking for on this page, please contact us.

Getting started

In this video you will get familiar with Talk’nPick mobile application and learn how to use it. 

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Settings

This video introduces the mobile application’s configurations and additional data found from settings menu.  

Use of voice

With this video, you will learn how to use your voice and available voice commands. 

Picking

This video shows the picking operation in a multimodal way of use.  

Questions and answers

Hardware

Talk’nPick can be installed on most Android mobile devices: smartphones, tablets, or PDAs (Zebra., Honeywell), version 8 / Oreo and above. Ask Devoca for a list of recommended devices. We can also install the application and phone ready for use on the device you want, as needed.

In addition to the above and depending on the version of the Talk’nPick application (light, advanced or pro), a bluetooth scanner (to read the barcode, QR code, RFID) and a headset (either bluetooth or wired) are required.

Talk’nPick is compatible with most bluetooth barcode readers. It is essential that the barcode reader be paired with the mobile device using the Serial port profile (SPP). Check the instructions for the barcode reader to see if it is possible to pair the barcode reader using the SPP profile. Talk’nPick also works with most common PDAs with a built-in barcode reader.

Yes, because QR codes work like barcodes. Make sure your reader is using a SPP profile. If you are unsure, please contact us.

Yes, it works, but we don't recommend it. It is possible that the Talk’nPick application will overhear other sounds around you and possibly act wrongly on their commands.

Yes, it is possible, but we do not recommend it, as a low-quality headset may impair speech recognition, which may reduce the user experience.

You can use your own equipment if the level of equipment requirements is sufficient. If necessary, contact us.

Devoca's device shelf is a space-saving wall shelf with its own compartment for each user's device, where the devices stay neatly organized and where the devices can be easily loaded. Ask us for a brochure and dimensions on the device shelf.

The best user experience and usability from Talk’nPick is achieved when the smart device is worn on a technical sleeve on the arm equipped with a rotating platform. When worn in this way, the smart device is out of control, freeing both hands for work and thus avoiding the risk of the device falling. The technical sleeve is suitable for all mobile devices. There are six different sizes of the sleeve (XS-XXXL), so you will find a suitable size for users of all sizes. It is also possible to put on a outerwear’s sleeve. The sleeve can be worn on the right or left hand.

Software

Talk’nPick consists of two applications: an application built on top of the Android operating system and a browser application called Talk’nPick Tools. The Android application must be installed on all mobile devices. The Tools program works with the most common web browsers when used on a computer and. In addition, remote device management is pre-installed on mobile devices. With Remote Management, users don’t have to worry about maintaining the Talk’nPick application and the latest versions are available without any intervention.

The data is needed for speech recognition and web analytics.

Installation on a device and maintenance

We will automatically download the Talk’nPick application to your device.
In special cases, the application can be delivered via e-mail, which includes an application download link, in which case the customer installs the application using the sent link address.

By sending an e-mail (including the names of the required users) to the Devoca helpdesk (helpdesk@devoca.fi), we will provide you the IDs of the new users within approximately 2-8 hours of receiving the e-mail.

User IDs can be found in the Tools: Administration > Users. We will not be able to resubmit your password afterwards. If you have forgotten your password, you must change it in Tools (Administration > Users > Action > Change Password).

The passwords are set by the customer key user in Tools: Administration > Users.

Using the application

When there is not enough balance, the user informs the application about the lack when picking the number of items, either with the voice command “Out of stock” or with the shopping cart symbol on the input keyboard. Note: First enter the quotient you were able to pick and confirm it, then use the “Out of stock” function.

I would like to pick directly into packaging, how does it work?
Talk’nPick allows you to configure package handling in three ways:
1. Packaging is not handled
2. Packages will not be processed until everything has been picked
3. Products are picked directly in outgoing packaging. Options are configurable according to warehouse basis.

Talk’nPick application remote control

If the devices are supplied by Devoca, the remote control is pre-installed. If the customer acquires the devices by themselves, they must install the remote-control during commissioning by reading the QR code on the mobile device.After installation, other installations will take place automatically.

Pre-installed remote management simplifies testing, operation and speeds up operations.
Remote Management handles automatic version updates for Talk’nPick. In addition, the security of mobile devices reaches the level of Android Enterprise, which means restricting the use of applications, remote wiping, geographic tracking, etc.

This is the best solution, so yes. If the customer already has remote management, it can be used.

 

Troubleshooting

The mobile device is not connected to the network. Check that the mobile device is connected to the network, for example by opening the browser on your mobile device and trying to access to some web page.

Check that the username and password are entered correctly.
There are also two alternative environments: check first that you are in the right environment: click the three dots in the upper right corner of the login page, then click: Specify API Address> click and specify API Address > Production or Test > Ok.
The most used environment is Production unless you have received other instructions. See also the next question.

Talk’nPick has two environments depending on the features. The Test environment is for testing and the actual production environment is Production. Note:  The same login usernames may not work in both environments. This can be checked with your supervisor, if you have to work in both environments.

You can also search for a name in the list on the Pickers page of your mobile application by clicking the magnifying glass in the upper right corner and typing your name in the field. If you can't find your name on the list, tell your supervisor, and he or she will add you as a Picker through Tools.

Your supervisor can inform, which PIN to use in application.

In the Talk’nPick settings menu, there is a statistics lists concerning the tasks, rows, and products that have been completed.

An error message means that the application is having difficulty communicating with other systems. If the problem occurs frequently, contact your supervisor.

Check first the following:
1. Check that you have selected the correct warehouse in the application
2. The application assumes you want to see today's tasks. By clicking the task queue filter at the bottom of the application's task listing page, the tasks are likely to be found:
• Assignment: Today’s work
• My: tasks assigned to me
• All: all new and paused tasks
• Late: tasks that are late

The application retrieves tasks according to the settings of the set filters. Check that the filter is set correctly.

To refresh the application screen, swipe your screen by finger from top to bottom to refresh the screen.

Check these things:
• The language selection is correct (bottom of the login page > select language)
• Check that the microphone is on (bottom of the screen > microphone symbol)
• Check that the headset is working

The Talk’nPick application understands numbers between 0-19, these numbers can be said “fifteen”, for example. Numbers greater than 20 are pronounced as single numbers, for example 20 is said  “two zero”.

Talk’nPick understands a certain number of command words as well as the alphabet. The command words can be found from mobile:  Settings / Voice commands section. The alphabet is described using specific words, listed in mobile: Settings> Alphabet.

Here's how to check that your feed is correct:
• To check that the information you have entered is correct, drag the “Show Feed” function from the page pull menu or settings. Talk’nPick now shows all recognized feeds at the bottom of the screen.
• If the information appears to be correct, check for known spaces or other special characters that may confuse recognition.

Check the accuracy of the information according to “How do I check the correctness of the input”. There is probably an error in the data entry.

Click on the row to be active and start working.

Check in the side pull menu that the mute sound is off. If the mute sound is turned off, the program will no longer report error information.

Check in the main menu of the program that the Bluetooth barcode reader is activated. Turn it on if necessary. Check the correctness of the information in the "How do I check the correctness of the input?"

This means that the barcode reader is paired with a mobile device using a non-SPP profile.
Action: Unpair, reset the barcode reader to confirm, set it to SPP pairing mode, and then pair it with the mobile device.