Training videos, Q&A and Troubleshooting

On this page you will find training videos, answers to the most frequently asked questions and  troubleshooting section in case of an error occurs.  
If you do not find what you are looking for on this page, please contact us.

Getting started

In this video you will get familiar with Talk’nPick mobile application and learn how to use it. 

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This video introduces the mobile application’s configurations and additional data found from settings menu.  

Use of voice

With this video, you will learn how to use your voice and available voice commands. 


This video shows the picking operation in a multimodal way of use.  

Questions and answers


What are the Talk’nPick applications hardware requirements?

Talk’nPick can be installed on most Android mobile devices: smartphones, tablets, or PDAs (Zebra., Honeywell), version 8 / Oreo and above. Ask Devoca for a list of recommended devices. We can also install the application and phone ready for use on the device you want, as needed.

In addition to the above and depending on the version of the Talk’nPick application (light, advanced or pro), a bluetooth scanner (to read the barcode, QR code, RFID) and a headset (either bluetooth or wired) are required.

Can I use all types of barcode scanners?

Talk’nPick is compatible with most bluetooth barcode readers. It is essential that the barcode reader be paired with the mobile device using the Serial port profile (SPP). Check the instructions for the barcode reader to see if it is possible to pair the barcode reader using the SPP profile. Talk’nPick also works with most common PDAs with a built-in barcode reader.

Does Talk’nPick also work with QR codes?

Yes, because QR codes work like barcodes. Make sure your reader is using a SPP profile. If you are unsure, please contact us.

Does Talk’nPick work without a headset?

Yes, it works, but we don’t recommend it. It is possible that the Talk’nPick application will overhear other sounds around you and possibly act wrongly on their commands.

Can I use my own headset?

Yes, it is possible, but we do not recommend it, as a low-quality headset may impair speech recognition, which may reduce the user experience.

Can I use my own equipment, or do I have to buy new ones?

You can use your own equipment if the level of equipment requirements is sufficient. If necessary, contact us.

Do I need a Devoca device shelf, or can I use my own solution?

Devoca’s device shelf is a space-saving wall shelf with its own compartment for each user’s device, where the devices stay neatly organized and where the devices can be easily loaded. Ask us for a brochure and dimensions on the device shelf.

What is a technical sleeve and is it suitable for all types of mobile devices and are there size differences in the sleeves?

The best user experience and usability from Talk’nPick is achieved when the smart device is worn on a technical sleeve on the arm equipped with a rotating platform. When worn in this way, the smart device is out of control, freeing both hands for work and thus avoiding the risk of the device falling. The technical sleeve is suitable for all mobile devices. There are six different sizes of the sleeve (XS-XXXL), so you will find a suitable size for users of all sizes. It is also possible to put on a outerwear’s sleeve. The sleeve can be worn on the right or left hand.


What programs are included in the Talk’nPick solution?

Talk’nPick consists of two applications: an application built on top of the Android operating system and a browser application called Talk’nPick Tools. The Android application must be installed on all mobile devices. The Tools program works with the most common web browsers when used on a computer and. In addition, remote device management is pre-installed on mobile devices. With Remote Management, users don’t have to worry about maintaining the Talk’nPick application and the latest versions are available without any intervention.

Why is the Android application requesting permission for location, microphone, and storage?

The data is needed for speech recognition and web analytics.

Installation on a device and maintenance

How do I install the Talk’nPick application on my smart device?

We will automatically download the Talk’nPick application to your device.
In special cases, the application can be delivered via e-mail, which includes an application download link, in which case the customer installs the application using the sent link address.

We have new people onboard and they would need usesr IDs in the Talk’nPick application. Where do we get the IDs and passwords?

By sending an e-mail (including the names of the required users) to the Devoca helpdesk (, we will provide you the IDs of the new users within approximately 2-8 hours of receiving the e-mail.

Where can I find user IDs and passwords?

User IDs can be found in the Tools: Administration > Users. We will not be able to resubmit your password afterwards. If you have forgotten your password, you must change it in Tools (Administration > Users > Action > Change Password).

How are the passwords maintained?

The passwords are set by the customer key user in Tools: Administration > Users.

Using the application

How can I pick less than I have ordered?

When there is not enough balance, the user informs the application about the lack when picking the number of items, either with the voice command “Out of stock” or with the shopping cart symbol on the input keyboard. Note: First enter the quotient you were able to pick and confirm it, then use the “Out of stock” function.

I would like to pick directly into packaging, how does it work?
Talk’nPick allows you to configure package handling in three ways:
1. Packaging is not handled
2. Packages will not be processed until everything has been picked
3. Products are picked directly in outgoing packaging. Options are configurable according to warehouse basis.

Talk’nPick application remote control

How and when to install Talk’nPick application’s remote control?

If the devices are supplied by Devoca, the remote control is pre-installed. If the customer acquires the devices by themselves, they must install the remote-control during commissioning by reading the QR code on the mobile device.After installation, other installations will take place automatically.

What are the benefits of remote management?

Pre-installed remote management simplifies testing, operation and speeds up operations.
Remote Management handles automatic version updates for Talk’nPick. In addition, the security of mobile devices reaches the level of Android Enterprise, which means restricting the use of applications, remote wiping, geographic tracking, etc.

Is remote management mandatory?

This is the best solution, so yes. If the customer already has remote management, it can be used.



An error message appears on the login page: “No connection to server” - what does this mean?

The mobile device is not connected to the network. Check that the mobile device is connected to the network, for example by opening the browser on your mobile device and trying to access to some web page.

An “Invalid username or password” error message appears on the login page - what should I do?

Check that the username and password are entered correctly.
There are also two alternative environments: check first that you are in the right environment: click the three dots in the upper right corner of the login page, then click: Specify API Address> click and specify API Address > Production or Test > Ok.
The most used environment is Production unless you have received other instructions. See also the next question.

Which environment should I choose in login page?

Talk’nPick has two environments depending on the features. The Test environment is for testing and the actual production environment is Production. Note:  The same login usernames may not work in both environments. This can be checked with your supervisor, if you have to work in both environments.

I can't find my name on the Pickers list in mobile application, what should I do?

You can also search for a name in the list on the Pickers page of your mobile application by clicking the magnifying glass in the upper right corner and typing your name in the field. If you can’t find your name on the list, tell your supervisor, and he or she will add you as a Picker through Tools.

I don't know what my PIN is, where can I get it?

Your supervisor can inform, which PIN to use in application.

How do I see the results of my work today?

In the Talk’nPick settings menu, there is a statistics lists concerning the tasks, rows, and products that have been completed.

The text “Communication Error” appeared on the mobile screen, what does it mean and what should I do?

An error message means that the application is having difficulty communicating with other systems. If the problem occurs frequently, contact your supervisor.

The task queue doesn't show any tasks, even though they should be, where are they?

Check first the following:
1. Check that you have selected the correct warehouse in the application
2. The application assumes you want to see today’s tasks. By clicking the task queue filter at the bottom of the application’s task listing page, the tasks are likely to be found:
• Assignment: Today’s work
• My: tasks assigned to me
• All: all new and paused tasks
• Late: tasks that are late

Why can't I find a task when I use the search function?

The application retrieves tasks according to the settings of the set filters. Check that the filter is set correctly.

Not all tasks appear in the task queue, how can I update the view?

To refresh the application screen, swipe your screen by finger from top to bottom to refresh the screen.

The application cannot hear me, what do I do?

Check these things:
• The language selection is correct (bottom of the login page > select language)
• Check that the microphone is on (bottom of the screen > microphone symbol)
• Check that the headset is working

What words should I use so that the Talk’nPick application understands my speech?

The Talk’nPick application understands numbers between 0-19, these numbers can be said “fifteen”, for example. Numbers greater than 20 are pronounced as single numbers, for example 20 is said  “two zero”.

Talk’nPick understands a certain number of command words as well as the alphabet. The command words can be found from mobile:  Settings / Voice commands section. The alphabet is described using specific words, listed in mobile: Settings> Alphabet.

How do I check the feed for accuracy?

Here’s how to check that your feed is correct:
• To check that the information you have entered is correct, drag the “Show Feed” function from the page pull menu or settings. Talk’nPick now shows all recognized feeds at the bottom of the screen.
• If the information appears to be correct, check for known spaces or other special characters that may confuse recognition.

The program does not move forward on the work bar, even though I have entered the correct information, what should I do?

Check the accuracy of the information according to “How do I check the correctness of the input”. There is probably an error in the data entry.

The program does nothing, and the executable line is grayed out, how do I proceed?

Click on the row to be active and start working.

The program no longer beeps if I enter incorrect information?

Check in the side pull menu that the mute sound is off. If the mute sound is turned off, the program will no longer report error information.

Barcode reader is not working, what should I do?

Check in the main menu of the program that the Bluetooth barcode reader is activated. Turn it on if necessary. Check the correctness of the information in the “How do I check the correctness of the input?”

When I turn on the barcode scanner from the main menu, I get the error message “Bluetooth scanner in wrong mode”

This means that the barcode reader is paired with a mobile device using a non-SPP profile.
Action: Unpair, reset the barcode reader to confirm, set it to SPP pairing mode, and then pair it with the mobile device.